Terms of Use

Last updated: November 5, 2026

1. About these terms

These terms govern the use of Ascent, a software service for managing scuba diving courses, certifications and student records, available at app.ascent-diving.com and operated by RED, a sole proprietorship registered in Quebec (NEQ 2273106965) (“Ascent”, “we”). By using Ascent, you accept these terms. A dive center that subscribes to Ascent (the “dive center”) accepts them on behalf of its staff, and its students accept them when they sign in.

2. The service

Ascent lets dive centers manage enrolments, student files, documents to sign, certifications, and communications between instructors and their students. Ascent is an administrative tool: it does not replace the standards of training agencies (PADI, SSI, etc.), the judgement of instructors, or any safety procedure. The dive center and its instructors remain solely responsible for the training they provide.

3. Accounts

Each person signs in with their own account. You are responsible for keeping your access confidential and for the activity on your account. The dive center's administrators decide who has access to the dive center and with which role, and must remove access for people who no longer work with them.

4. Your data

Data entered in Ascent (student files, documents, signatures, messages) belongs to the dive center. We process it only to operate the service, as described in our Privacy Policy. The dive center is responsible for having the right to collect the data of its students and staff, and for its accuracy.

5. Emails sent through Ascent

Ascent sends emails on behalf of dive centers, from addresses on send.ascent-diving.com. These emails must:

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be sent only to students of the dive center, about their courses, documents or activities with the dive center;
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not be advertising, newsletters or promotions, and not be sent to purchased or third-party lists;
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not be misleading, abusive, or contrary to the law, including Canada's Anti-Spam Legislation (CASL).

To protect deliverability, Ascent stops sending to addresses that bounce or report a message as spam, and limits the number of emails per dive center per day. We may suspend sending for a dive center that does not follow these rules.

6. Acceptable use

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Do not try to access data of another dive center or person without authorization.
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Do not disrupt the service, circumvent its limits or security, or use it to store illegal content.
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Do not upload files containing viruses or malicious code.

7. Availability and changes

We work to keep Ascent available and secure, but we do not guarantee uninterrupted service. We may improve or change features; we will inform dive centers in advance of any change that significantly reduces the service.

8. Fees

Fees, if any, are those agreed between Ascent and the dive center. Students do not pay anything to Ascent.

9. Liability

To the extent permitted by law, Ascent is provided “as is”, and we are not liable for indirect damages, loss of profits, or damages resulting from the use of the service by a dive center, its staff or its students. Nothing in these terms limits rights that cannot be limited under applicable law, including Quebec's Consumer Protection Act.

10. Termination

A dive center may stop using Ascent at any time and may request an export of its data. We may suspend or close an account that seriously or repeatedly breaches these terms. Data retention after closure is described in our Privacy Policy.

11. Governing law

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable there.

12. Changes to these terms

We may update these terms. The date at the top of this page shows the latest version. We will notify dive centers of significant changes before they take effect.

13. Contact

For any questions about these terms:

Ascent
Operated by RED, a sole proprietorship registered in Quebec (NEQ 2273106965)
Email: support@ascent-diving.com